Shipping Policy

Pre Order Policy Preorder items are products that are not currently in stock at the time of purchase. These items are secured in advance and will be shipped once inventory has been received and processed. By placing a preorder, you acknowledge and agree that your order will require additional processing and fulfillment time before shipment. All preorder items require approximately 7–14 business days for processing prior to shipping, excluding weekends and holidays. Please understand that preorder timelines are estimates and may be impacted by supplier delays, shipping carrier delays, or other unforeseen circumstances outside of our control. Full payment is required at checkout to reserve your preorder item. Once a preorder has been placed, all sales are considered final. Cancellations, refunds, or chargebacks will not be accepted after purchase. We appreciate your patience and understanding while we prepare your order for shipment. Pre Order Policy Preorder items are products that are not currently in stock at the time of purchase. These items are secured in advance and will be shipped once inventory has been received and processed. By placing a preorder, you acknowledge and agree that your order will require additional processing and fulfillment time before shipment. All preorder items require approximately 7–14 business days for processing prior to shipping, excluding weekends and holidays. Please understand that preorder timelines are estimates and may be impacted by supplier delays, shipping carrier delays, or other unforeseen circumstances outside of our control. Full payment is required at checkout to reserve your preorder item. Once a preorder has been placed, all sales are considered final. Cancellations, refunds, or chargebacks will not be accepted after purchase. We appreciate your patience and understanding while we prepare your order for shipment. Shipping Policy pre order items ships together once all items are available. Please keep in mind that our business hours, customer support, and order processing are handled during business days only. Any shipping estimates, delivery timelines, or processing times shown on our website or at checkout are based on business days and do not include weekends or holidays. We kindly ask that you take this into consideration when anticipating your order’s arrival or reaching out to our support team for assistance. Please be mindful of our business hours : Monday - Friday 10AM - 6PM Saturday 11AM - 4PM Sunday We are CLOSED but replies may be slow The following are U.S. Holidays that are not considered business days for our shipping and tracking operations. These holidays are excluded when calculating shipping timeframes and processing durations: New Year’s Eve New Year’s Day Martin Luther King Jr. President's Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Christmas Eve Christmas Day Lost & Stolen Packages Please be advised that once an order has been shipped and transferred to USPS, the responsibility for delivery is handled directly by the carrier. Although we work hard to ensure every package is packaged and shipped securely, unforeseen situations such as lost, delayed, or stolen packages may occasionally occur during transit and are unfortunately outside of our control. If your package is marked as lost or stolen, we recommend contacting USPS directly for further assistance and to begin the claims or investigation process. USPS has access to the appropriate tracking tools and resources needed to help locate and resolve shipment-related issues. To help protect your order, we encourage customers to monitor the tracking information provided in their shipping confirmation email and consider purchasing shipping insurance when available. Tracking updates can help you stay informed on the status and delivery progress of your package. We understand how frustrating these situations can be and will gladly assist in any way we can throughout the process. However, please note that USPS is ultimately responsible for investigating and resolving any delivery complications once the package has been accepted into their possession. To avoid delivery issues, we kindly ask that all customers carefully review and confirm their shipping information before completing their order. Please ensure that the correct delivery address is entered at checkout, as we are unable to make changes to shipping addresses once an order has been submitted. This policy is in place to help prevent delivery discrepancies and maintain accurate order verification. If an incorrect address is entered, the order may be cancelled, and any approved refund will be issued back to the original payment method used at checkout. Delays Please note that all preorder timeframes provided are estimated and are not guaranteed delivery dates. Processing and shipment timelines may be impacted by supplier production delays, shipping carrier delays, customs processing, or other unforeseen circumstances beyond our control. We appreciate your patience and understanding in the event of any unexpected delays related to your preorder purchase. Payment Policy Preorder purchases require full payment at the time of checkout in order to reserve and secure your order. Please note that all preorder processing and delivery timeframes are estimated and may be subject to delays caused by suppliers, shipping carriers, or other circumstances outside of our control. By placing a preorder, you acknowledge and agree that all preorder sales are final. Once an order has been submitted, cancellations, refunds, and chargebacks will not be accepted. Disputes In the event of a payment dispute or chargeback filed against a purchase, we reserve the right to provide all relevant order information, including proof of purchase, order confirmations, tracking details, delivery confirmations, and any communication history related to the transaction, to the financial institution handling the dispute. By completing a purchase with our business, you acknowledge and agree to our store policies, including all terms regarding processing times, shipping, refunds, preorder items, and final sale conditions. Customers are encouraged to contact us directly before filing a dispute so we may attempt to resolve any concerns in a professional and timely manner. Fraudulent disputes or chargebacks filed after a confirmed delivery or after services/products have been provided may result in refusal of future service and additional action if necessary. We are committed to maintaining fair and transparent business practices for both our customers and our brand. Processing Policy All preorder items require a processing period of 7–14 business days prior to shipment. Please note that processing times do not include weekends or holidays. During this timeframe, orders are prepared, packaged, and finalized for shipment to ensure quality and accuracy. All on hand items require approximately 2–5 business days for processing before shipment. Please note that processing times do not include weekends or holidays and may vary during high volume periods or promotional launches. Shipping and delivery times are determined by the shipping carrier selected at checkout and begin once your order has been processed and shipped. After your order has been dispatched, a confirmation email containing your tracking information will be sent to the email address provided at checkout so you can monitor your package throughout transit. Once your order has completed processing, you will receive a shipping confirmation email containing your tracking information. Please keep in mind that processing times are separate from shipping and delivery estimates. We appreciate your patience and understanding, as preorder items may occasionally experience delays due to supplier availability, inventory demands, or carrier related circumstances beyond our control.

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